Terms & Conditions

Terms & Conditions

The Grand Hotel and Casino Website (www.grandvanuatu.com) is owned and operated by Grand Holdings Pty Ltd.


Your access to the Site is conditional upon your acceptance of and compliance with all terms, conditions, notices and disclaimers set out below and elsewhere in the Site (“the Terms”). By accessing the Site you are agreeing to the Terms. Grand Holdings Pty Ltd reserves the right to change the Terms at any time.


Grand Holdings Pty Ltd makes no representations about the content and suitability for any purpose of the information contained in the Site. It is provided “as is” without an express or implied warranty of any kind. Grand Holdings Pty Ltd disclaims (to the full extent allowable by law) all warranties with regard to this information (including any advertisements), including all implied warranties as to merchantability or fitness for use. Grand Holdings Pty Ltd shall not be liable for any damages whatsoever including any special, indirect or consequential damages resulting from loss of use, data or profits, whether in an action in contract, negligence or other tort or statute arising out of or in connection with access to the Site or the use or performance of information contained in it. Neither Grand Holdings Pty Ltd nor any of its employees participating in the provision of information to the Site warrant that the Site will be uninterrupted or error-free.


Grand Holdings Pty Ltd will not be responsible for any actions taken by you if you act in any manner which is inconsistent with the Terms. By accessing the Site you agree to indemnify and hold harmless Grand Holdings Pty Ltd, its employees and agents from and against all actions, proceedings, suits, claims and demands brought or made against Grand Holdings Pty Ltd by any person arising from or as a consequence of such an action and from and against any damage, loss, cost or expense suffered or incurred by Grand Holdings Pty Ltd as a direct or indirect consequence of that action.

Governing Law

This agreement between you and Grand Holdings Pty Ltd is governed by and is to be construed in accordance with the laws of the State of Victoria, Australia.


If any provision of this agreement is found to be void, unenforceable or illegal it is to be read down so as to be valid and enforceable, or if that cannot be done, the provision (or where possible the offending words) is to be severed from this agreement without affecting the validity, legality or enforceability of the remaining provisions of this Agreement which will continue in full force and effect.

Sale Prices for all Accommodation Types:

  • Please quote Website Special if/when applicable
  • Valid for new bookings only
  • Not valid with any other offer and no further discounts apply
  • Subject to availability
  • Grand Hotel & Casino reserves the right to remove this special at any time

Accepted Methods of Payment

We accept Visa, MasterCard  and cash payments only. Cheques can be accepted on prior arrangement with all cheques being required to be cleared before arrival. All payments are to be made in Vatu, foreign currency can not be used as a method of payment when departing, it will need to be exchanged in to Vatu prior to departure. 

Credit Card Surcharge

A 3% surcharge applies to all credit card transactions and will be applied at the time of check out or if you are dining only, at the time of settling your bill.

Currency Conversion

Currency rates are based on local merchant bank currency exchange rates. Room rates are guaranteed only in Vatu. Currency quotes are not updated every day. The currency information used by the hotel and supplied by this web site is believed to be accurate, but Grand Holdings Pty Ltd or its parent, subsidiaries and affiliates, do not warrant or guarantee such accuracy.

Privacy Policy

Grand Holdings Pty Ltd respects your privacy and understands the importance of protecting the personal information you may be requested to provide Grand Holdings Pty Ltd when you visit the Site.

The information you provide to Grand Holdings Pty Ltd when accessing the Site and when completing the “Enquiry Form” section of the Site will be kept confidential and will only be used to assist you in making full use of the Site. Grand Holdings Pty Ltd does not sell, trade or rent your personal information to others. From time to time we may provide you with information about products, services, activities or other matters which appear in or form part of the site, we may also advertise from time to time to you via email, product or services from affiliated partners of the site, unless you tell us that you do not want to receive any advertising information in the future. This option will always be supplied in each e-marketing campaign so that it is your prerogative.

The Site contains links to other websites. Grand Holdings Pty Ltd is not responsible for the privacy practices or the content of such websites.

Grand Holdings Pty Ltd reserves the right to perform statistical analysis of user activity and characteristics in order to measure interest in and use of the Site.

Grand Holdings Pty Ltd reserves the right to change its privacy policy at any time. This policy is not intended to and does not create any contractual or other legal right or obligation in or on any party.


Grand Holdings Pty Ltd makes no representation, claim or promise that any of the accommodation packages which appear in the Site are available for purchase at the time of your access to the Site. Grand Holdings Pty Ltd cannot and will not accept any responsibility whatsoever for any shortages in supply or lack of availability of accommodation which appears in the Site, and you agree that you will make no claim or demand of any nature whatsoever arising out of or related to the inability of any person associated with Grand Holdings Pty Ltd (including any travel agent or airline in the provision of information to the Site) to supply or deliver any accommodation which appears in the Site.

Grand Holdings Pty Ltd is an accommodation service. All accommodation and associated packages listed and displayed on this site are sold and delivered by authorised dealers of the manufacturer not Grand Holdings Pty Ltd

Intellectual Property

The Grand Holdings Pty Ltd logo is a trade mark of Grand Holdings Pty Ltd which cannot be used without prior written permission from Grand Holdings Pty Ltd. No other trade mark which appears in the Site may be used without the prior written permission of the owner of that trade mark.

All information, text, image, graphics, software and advertisements contained in the Site (collectively, “material”) are protected by international and Australian laws, and all rights therein are reserved. All material is provided for your information and assistance, and you are not permitted to download any material except when reasonably necessary to access the Site. Your access to the Site is subject to the following conditions:-

  • you may retrieve, review or download the material only for your personal information;
  • you may save a copy of or print material from the Site for your personal information but you may not charge any fee for any use of the material and all commercial exploitation of any material (including reproducing it other than as permitted by this condition) is expressly prohibited;
  • any copyright notice or trade mark appearing on any material must be included in any copy you make of any material;
  • you cannot modify any material without the express permission of Grand Holdings Pty Ltd; and
  • you must not use the Site or any of the material for any unlawful purpose or any purpose not specifically authorised by the Terms or in a manner which violates the rights of any other person whatsoever.