Privacy Policy

About this Policy

This policy sets out how Grand Hotel and Casino ( collects, uses and discloses your personal information. If you disclose personal information to third parties this policy will not apply and you will be subject to the privacy policy of that third party. By accessing or using Grand Hotel and Casino services, including you agree to the use and disclosure of your personal information in the manner described in this policy.

Grand Hotel and Casino and privacy is bound by the Privacy Act (1988).

What personal information is collected

Grand Hotel and Casino collects personal information that it considers necessary for it, or its related bodies corporate to provide the range of services they offer.

Personal information collected by may include:

  • your name, address and contact details
  • user ID’s and passwords
  • the services provided to you
  • records of communications with Grand Holdings Pty Ltd including records using Communications Services

How is personal information collected

Generally, personal information is gathered directly from you when you provide information directly to Grand Hotel and Casino in person, by phone or in writing (whether electronic or otherwise). When you stay in our resort, the information provided to us at the time of your booking is recorded in our reservation system. We may also collect other information within our hotel through the following sources:

  • Guest Registration Cards
  • Guest History Data
  • Guest Recognition Program
  • Accident and Incident Reports and insurance claims
  • Marine, Dive & Watersports
  • Kids Club
  • Concessionaires Accounts
  • directly from you when you communicate with Grand Hotel and Casino or any other person using Grand Hotel and Casino Communications Services
  • from third parties such as:
    • Grand Hotel and Casino related companies; travel agents and airline partners and service providers to Grand Hotel and Casino
    • operators of linked or served web sites, applications and advertising on
    • from organisations identified or described under the heading “How is personal information disclosed”

How personal information is used

Your personal Information may used for the following purposes:

  • to provide the services requested by you
  • to manage those services including, customer service and billing
  • to research, develop and improve Grand Hotel and Casino services
  • to conduct surveys to determine use and satisfaction with Grand Hotel and Casino services
  • to generate statistics in relation to the Grand Hotel and Casino
  • to promote and market special offers and other services to you
  • for purposes connected with the operation of

If you do not want to receive these please let us know by emailing at the bottom of this page and advising us that you would like to “opt out”. In addition, if we email you we will include a way for you to “opt out” of receiving further emails.

How is personal information disclosed?

Grand Hotel and Casino may disclose personal information to individuals and organisations other than Grand Hotel and Casino. The organisations to which we may disclose personal information include:

  • Grand Hotel and Casino staff and bodies corporate
  • the public if you advertise with or use publicly available Communications Services
  • individuals and organisations that advertise with Grand Hotel and Casino if you submit an inquiry with Depending on your inquiry these may include:
    • private advertisers
    • operators of Linked Sites
    • financial service providers


How to access your personal information

You generally have a right to access your personal Information. If you wish to access your personal information please email at the bottom of this page. Please remember to provide as much detail as you can as this will help us to find the information. There is no charge for this service.

What if you don’t provide personal information?

If you choose not to provide personal information when requested, Grand Hotel and Casino may not be able to provide you with the full range of services., Linked Sites and personal information

When you visit a website or use an application on, Grand Hotel and Casino records anonymous information such as IP address, time, date, referring URL, pages accessed and documents downloaded type of browser and operating system.

Cookies may be used by Grand Hotel and Casino to help provide you with the full range of services it offers, remember your preferences, measure and analyse usage of the and for security. You may adjust your Internet browser to disable cookies. If you cookies are disabled may not be able to provide you with the full range of services.

Cookies may collect and store your personal information. This policy applies to personal information collected via cookies.

The website include links to third party web sites, co branded web sites and applications and advertising served to the by third parties (Linked Sites). Companies who operate Linked Sites may collect personal Information through the use of cookies and otherwise. Grand Hotel and Casino is not responsible for Linked Sites and recommends you read the privacy policy of Linked Sites before disclosing your personal information.

What if I have a problem?

If you have a problem, complaint, want to change your personal information or just wish to enquire about privacy please contact us.

Grand Hotel and Casino
Lini Highway, Port Vila, Vanuatu
Phone: 678 28882

Fax: 678 28883

Bookings and Reservations:
Phone: 678 28882


How this policy changes

This policy may change over time. All changes will be published on this website.

About security and personal Information

Grand Hotel and Casino takes reasonable steps to protect personal information collected from misuse, loss, unauthorised access, modifications or disclosure.